In recent years, the world of management has given considerable attention to the process aspects of management and change.Many changers define their own role as that of a process manager, process supervisor or facilitator. A frequently heard complaint about change processes is that too little attention is paid to the process (and too much complainantsadd to the substance). This attention for process management tends to be based on a distinction between substantive and process aspects of changes. Substantive aspects concern the question what changes are desirable, process aspects concern the manner how these changes can be recognized and implemented. In many cases, the substantive aspects of change are found to be so complex that express and targeted attention for the process aspects is necessary to complete a change process successfully. [download]
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