Over the past decade, we have seen a revolution in the provision of e-government services to citizens. While information communication technologies (ICT) make it possible to develop and deploy e-government services, there are remarkable differences in the reasons behind varying levels of e-government use in different countries. While developed countries, e.g.,United Statesand many European countries, have advanced ICT infrastructures, e-government services usage by citizens is still limited. Developing countries are still struggling to develop and deploy basic infrastructure for ICT, which limits people’s ability to use e-government services that have already been developed. This contrast presents a unique set of issues, which poses challenges to citizens to efficiently and effectively use e-government services. [download]
Format : Ebook.Pdf
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